“Your customer doesn’t care how much you know until they know how much you care.”
- Damon Richards
Much has been said about why a hospital should set up a Hospital Management system.
The expectations from a Hospital Management System are mostly concerning immediate and tangible benefits that translates to a ‘ROI’. But there are some factors that immensely benefit the hospitals even though the impact they cause are not easily quantifiable using any metrics.
Patients feel more valued, when the hospitals take one extra step to show him special care and concern. As per the studies, more the time a doctor spends with the patient, the faster will be the patient’s improvement. Patient interaction are very vital for the cases of chronic diseases which requires continuous follow ups. All these can delight the customer and with these ‘feel better experiences’ the chances of retaining him are eminent. Even if these appears to be time consuming for the practitioners, the hospital EMR system makes it very easy with minimal efforts.
Employee satisfaction is directly proportional to patient satisfaction, employee retention and hospital operations. The employees get to optimize their talents through a more collaborative, connected and fast-paced work place. They concept of digital medical records and the feeling that they are on par with the new trends, motivates them to learn and easily adapt to the organizational changes.